Answering from your own documents by retrieving the relevant passages first, so the answer can cite where it came from.
What we reach for first
Knowledge that changes, is private, or must be attributable — support material, policies, contracts, internal documentation. Citations are why this is the default for the work: an answer a reader can open and check is a different product from an answer they are asked to trust.
Small, stable corpora. If the whole body of knowledge fits in a prompt, a retrieval layer is machinery earning nothing. And where the documents contradict one another, retrieval surfaces the contradiction rather than resolving it — a content problem wearing a technical costume.
Chunking and retrieval evaluated separately from generation, because most bad answers are retrieval failures wearing a model’s voice. Retrieval is scored against a query set drawn from what people actually asked, and “I do not have that” is a designed answer rather than a failure.
Where this appears on the site
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